Nov 13 2009

Pizza With a Point

Jeff Leach is one of those people who can talk about healthful eating and the mechanics of human digestion and the evils of the industrial-food supply — and keep talking long after you’ve zoned out. This is why he decided to get into the pizza business: both because he has a lot to say and because “pizza” is more likely to hold your attention than, say, “gluten-free” or “gastrointestinal system.” In 2006, he and his business partner, Randy Crochet, began what Leach calls their journey toward making a more healthful pizza, tinkering for two and a half years and spending $750,000 on research and experimentation. Now, having built a successful local business called Naked Pizza, they’re on the verge of what would be a major expansion: with a couple of big partners, they plan to sell franchises across the country, as many as 200 by the end of this year.

Leach and Crochet met in New Orleans, which is not known for healthful cuisine. Leach, an archaeologist by trade, began researching biology and food after his young daughter came down with diabetes some years earlier, but neither he nor Crochet, a mortgage broker and real estate developer, had any experience in the restaurant business, and neither knew much about marketing. Nevertheless, they hit on the idea of making a point about junky fast food by creating an appealing alternative. Looking to work with a main course widely considered emblematic of bad American eating habits, they settled on pizza. “It’s nothing more than a donut with tomato sauce,” Leach likes to say.

Hiring biologists and food technologists, they devised a crust made of 12 whole grains, used low-fat skim mozzarella and a tomato sauce with “no additives, preservatives, colorants or weird chemicals or molecules of any kind.” Their approach also includes probiotics (“health-giving bacteria that live in our guts”) and prebiotics (“special grit-free fibers”). Not surprisingly, Leach suggests the results also happen to taste better than processed alternatives. (The handful of reviews on Yelp.com seem to agree.) They set up their delivery business in a small building near Tulane University, naming it the World’s Healthiest Pizza. “Stupidly,” Leach says, “we just called it what it was.” The name, he said, seemed to make some people nervous or skeptical: “People thought it was going to taste like the side of a tree.”

Robbie Vitrano, the founder of a New Orleans branding agency called Trumpet, noticed one of the pizza boxes in a client’s office. “On the box was essentially a dissertation on how food is processed in your lower intestine,” he recalls. “I thought, Well, they’re either geniuses or absolutely insane.” Vitrano’s firm has in recent years worked with a lot of smaller local companies seeking national audiences (like a performance-apparel company called thriv and a self-explanatory product called Bruise Relief) and has become what Leach calls his “brand muse.” This means Vitrano has helped the pizza-makers serve up a more palatable pitch — starting with a name that suggests additive-free naturalness in a more fun way.

Vitrano also encouraged the use of social media, in line with the idea that Naked Pizza might be better served by dialogue than dissertation. “Not everybody is ready for this,” Vitrano says of the more elaborate elements of Naked Pizza’s thinking. Leach and Crochet have even put up a billboard advertising their Twitter handle. This doesn’t mean they backed off their more idealistic goals. If you want to read a lengthy essay, complete with journal citations, about the company’s philosophy of eating, it’s on the company blog. Entries run as long as 1,400 words. But if you just want some pizza, that’s also fine. “You can dig as deep as you want,” Leach says, “or not dig at all.”

Earlier this year, with its local business starting to click, the company decided to throw itself into consideration for the Mark Cuban Stimulus Plan, a sort of open call to startups and small businesses that Cuban, the famous entrepreneur, would consider investing in. This led to a deal giving Cuban the territorial rights for Naked Pizza franchises in Texas. The online publicity around this attracted a swarm of investment inquiries, and Naked Pizza was pondering a deal with a privately owned holding company with interests in a range of businesses, to roll out Naked Pizza everywhere else.

Leach acknowledges that selling franchises is a totally different business from selling pizza, but he insists that the Naked Pizza formula can travel. The blended flour will be made in New Orleans and shipped to the franchises, and everything else can be kept consistent by way of the practices used by any franchise operation. Leach talks of ending up with 1,000 locations or more — “tentacles in every community,” as he puts it. Aside from the blog and the Twitter feed, he says he intends to continue to communicate via pizza box: “We’ll use this pizza to have a larger conversation with you about the food supply.”

Published: September 11, 2009
New York Times

Nov 10 2009

Target Marketing: Bullets

On some level, all stories of successful brands resemble one another: the competitors in some category of good or service seem interchangeable until one of them, often a newcomer, dreams up some way of standing out from the crowd. O.K., maybe it’s not always that simple, but differentiating one choice partly by way of advertising, packaging and other image-enhancing strategies has long been a way of persuading shoppers to reconsider what they had previously seen as a mere commodity. Even, it turns out, bullet shoppers.

The ammunition business appears quite healthy these days; there are even reports of shortages attributed to ammo-hoarding by Americans who believe draconian gun restrictions are in the offing. Of course there is more to the bullet market than fear-driven stockpiling. Alliant Techsystems (ATK), a defense contractor, is a leading maker and seller of bullets — to the military mostly, but increasingly to hunters and other civilian gun owners. (In fact, a Business Week article last year suggested that the company is putting even more focus on the latter market in anticipation of slackening military demand.) ATK has been in the consumer-ammunition market for only a few years, but the commercial-products group of its armament-systems division now manages a portfolio of about 20 consumer-ammunition brands. That’s a fair amount of differentiation. Some of the reasons are obvious: the ammunition needs of duck hunters and of pistol-range enthusiasts are quite distinct from each other. But some of ATK’s ammo-brand differentiation sounds more akin to the sort of image making many people associate with, say, energy drinks or deodorants.

ATK bought the ammunition-maker Federal Cartridge Company in 2001. That firm’s pricier Federal Premium line had been aimed (as it were) at those willing to pay more for, say, their bonded or all-copper construction; the line had been around since the 1970s and was advertised in hunting magazines and the like with pitches that emphasized function and performance. But outside this high end of the market, “ammunition tended to be a last-minute decision” for most hunters, explains Jason Nash, an ATK communications and events manager. Soon after acquiring Federal, ATK introduced a new bullet line called Fusion, with what Nash calls an “aggressive” box design, including a foil label. Advertising for the brand was intended for 25- to 35-year-old deer hunters — a younger and more mass crowd, in other words. Recently, Fusion signed on Brock Lesnar, a mixed-martial-arts star (and hunting enthusiast) as a celebrity endorser.

This experience guided the more recent introduction of the Black Cloud brand of shotgun ammunition, used by duck hunters. Waterfowl hunting laws mandate the use of nontoxic shot, most of which is made from steel, so there’s not much room for differentiation in materials, but Black Cloud does brag about elements of its shell design (notably the “unique and patented” Flitecontrol Wad) and the construction of the shot inside it (Flitestopper Steel, to “devastate waterfowl on impact”). Still, technology by itself is not a marketing strategy.

Nowadays there are a lot more options for reaching any given target audience than just hunting magazines. Among other things, Black Cloud forged a partnership with Phil Robertson, “the Duck Commander.” The star of an Outdoor Network show and a series of DVDs, Robertson favors a postapocalyptic ZZ Top aesthetic and relishes duck hunting even in the worst weather imaginable. The company also made “a couple of viral videos” designed to “build buzz,” Nash continues. (These short skitlike bits include a “Webisode” in which the day’s least successful hunter must wear a duck suit and be chased about by retrievers while goofy music plays in the background.) Most recently Black Cloud built a brand-specific social-hub Web site, StormChasersNetwork, which features Robertson, and has signed up 1,200 members in its first month.

And then there’s the package design. “If you go into a store like Cabela’s and see a lineup of ammo,” Nash says, “you’ll see that ammunition is kind of treated as a commodity.” Boxes of Black Cloud ($24.99 for 25 shells) dispense with the predictable picture of a mallard for a bright color scheme that “really pops off the shelf,” Nash continues. “You’ve got that emotion of ducks coming in, kind of a daybreak look. If you’re a duck hunter you really identify with first light — that’s when you’re able to start hunting, and there’s a lot of excitement surrounding that moment.”

Does that stuff really matter? After all, we’re talking about ammunition, not a lifestyle accessory. Nash thinks it does. Black Cloud is probably ATK’s most fully articulated effort to date to convert an afterthought purchase into a brand that shoppers know about and seek. “We’ve kind of reinvented that category,” Nash argues. Which is almost always how a brand becomes successful, whether it’s an energy drink, a deodorant or steel-shot ammunition.

Article originally found at New York Times: http://www.nytimes.com/2009/11/08/magazine/08fob-consumed-t.html?scp=1&sq=target%20marketing&st=cse